App developer here. Our company went through this exact thing, to a T.

After a lot of back & forth with Support we implemented another feature which requires full file system access and they suddenly accepted it. Such a bullshit way to do it, but hey, it worked.

I feel like the answer to the question “why are you self-hosting” is almost always “because my significant other/family/friends use it”

The grass is always greener on the other side

You forgot the announcer’s table