And if you’ll read the article, it mentions that they don’t have enough staff to handle all the calls they’re getting. They have job openings that people simply aren’t applying for, it’s not a question of funding. They’re getting too many phone calls to handle and many of those phone calls should not be going to them in the first place. What should they do?
It is exactly that. One may have a backtest. You’ll see that real calls will be falsely detected.
What “modern AI” even means, you are arguing about taste of oysters with the people who have eaten them, unlike you.
Oh, of course you can’t have a backtest with a proprietary centrally hosted model until it’s deployed. Shit-shit-shit.
They have job openings that people simply aren’t applying for, it’s not a question of funding.
It is. Double the pay, see how many people there are. If still too few, double it again.
I’m certain it’ll be less money wasted that on this bot done the lawful way, with proper compensations to victims and their families. We are not considering the situation where it’s not.
They’re getting too many phone calls to handle and many of those phone calls should not be going to them in the first place. What should they do?
Hire more operators.
Contact centers have not been invented yesterday, it’s just plain bullshit this simple task is somehow hard today, when it has already been simplified far beyond what people in year 1977 dreamed about.
It’s the actual job of the government, BTW, and not playing Caesar with real armies or playing Master of Orion with real systems.
If there’s an insistence on AI for any reason, which almost always comes down to $$$, then have people transfer non emergency to the AI. First contact should be to a person 100% of the time.
So they are asking a virtual roulette wheel to make the determination if it’s an emergency or not.
Modern AI is not a “virtual roulette wheel.”
And if you’ll read the article, it mentions that they don’t have enough staff to handle all the calls they’re getting. They have job openings that people simply aren’t applying for, it’s not a question of funding. They’re getting too many phone calls to handle and many of those phone calls should not be going to them in the first place. What should they do?
It’s called capitalism. If you can’t hire anyone, maybe the pay sucks.
It is exactly that. One may have a backtest. You’ll see that real calls will be falsely detected.
What “modern AI” even means, you are arguing about taste of oysters with the people who have eaten them, unlike you.
Oh, of course you can’t have a backtest with a proprietary centrally hosted model until it’s deployed. Shit-shit-shit.
It is. Double the pay, see how many people there are. If still too few, double it again.
I’m certain it’ll be less money wasted that on this bot done the lawful way, with proper compensations to victims and their families. We are not considering the situation where it’s not.
Hire more operators.
Contact centers have not been invented yesterday, it’s just plain bullshit this simple task is somehow hard today, when it has already been simplified far beyond what people in year 1977 dreamed about.
It’s the actual job of the government, BTW, and not playing Caesar with real armies or playing Master of Orion with real systems.
If there’s an insistence on AI for any reason, which almost always comes down to $$$, then have people transfer non emergency to the AI. First contact should be to a person 100% of the time.
Pay more and more people apply. Also fine folk for misuse of emergency number time.