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@misk@sopuli.xyz to Technology@lemmy.worldEnglish • 3 months ago

Teleperformance Uses AI to ‘Neutralize’ Indian Accents of Agents

www.bloomberg.com

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Teleperformance Uses AI to ‘Neutralize’ Indian Accents of Agents

www.bloomberg.com

@misk@sopuli.xyz to Technology@lemmy.worldEnglish • 3 months ago
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Teleperformance SE, the largest call-center operator in the world, is rolling out an artificial intelligence system that softens English-speaking Indian workers’ accents in real time in a move the company claims will make them more understandable.

Mirror: https://archive.is/2025.02.27-171118/https://www.bloomberg.com/news/articles/2025-02-27/teleperformance-uses-ai-to-neutralize-workers-indian-accents

  • Steve Dice
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    0•3 months ago

    Yeah… most complaints about accents in customer service agents have nothing to do with understanding them.

    • @earphone843@sh.itjust.works
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      3•3 months ago

      What are you basing that statement on?

      • Steve Dice
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        1•3 months ago

        Experience

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