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@misk@sopuli.xyz to Technology@lemmy.worldEnglish • 3 months ago

Teleperformance Uses AI to ‘Neutralize’ Indian Accents of Agents

www.bloomberg.com

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Teleperformance Uses AI to ‘Neutralize’ Indian Accents of Agents

www.bloomberg.com

@misk@sopuli.xyz to Technology@lemmy.worldEnglish • 3 months ago
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Teleperformance SE, the largest call-center operator in the world, is rolling out an artificial intelligence system that softens English-speaking Indian workers’ accents in real time in a move the company claims will make them more understandable.

Mirror: https://archive.is/2025.02.27-171118/https://www.bloomberg.com/news/articles/2025-02-27/teleperformance-uses-ai-to-neutralize-workers-indian-accents

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    109•3 months ago

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      32•3 months ago

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        1•2 months ago

        It’s a natural instinct to lower your defenses with someone who speaks like you. That doesn’t mean it’s the right thing to do.

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