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@misk@sopuli.xyz to Technology@lemmy.worldEnglish • 3 months ago

Teleperformance Uses AI to ‘Neutralize’ Indian Accents of Agents

www.bloomberg.com

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Teleperformance Uses AI to ‘Neutralize’ Indian Accents of Agents

www.bloomberg.com

@misk@sopuli.xyz to Technology@lemmy.worldEnglish • 3 months ago
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Teleperformance SE, the largest call-center operator in the world, is rolling out an artificial intelligence system that softens English-speaking Indian workers’ accents in real time in a move the company claims will make them more understandable.

Mirror: https://archive.is/2025.02.27-171118/https://www.bloomberg.com/news/articles/2025-02-27/teleperformance-uses-ai-to-neutralize-workers-indian-accents

  • @yessikg@lemmy.blahaj.zone
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    111•3 months ago

    Oh joy, automated whitewashing /s

    • @sugar_in_your_tea@sh.itjust.works
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      21•3 months ago

      But can it do the reverse?

      • @Mora@pawb.social
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        19•3 months ago

        Give everyone Indian accents?

        • @sugar_in_your_tea@sh.itjust.works
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          10•3 months ago

          Yes.

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